Free Delivery
 
Free delivery is available on all orders by a friendly driver in a small vanThis excludes delivery to the Scottish Highlands, please contact us to arrange a quote if this is applicable to your order.
 
Lead Times
 
Althought every effort is made to ensure your items are dispatched to you as soon as possible, please allow 8-10 working days for express delivery. If this becomes unacheivable we will contact you as soon as possible to acknowledge you of these changes.
 

What else do I need to know about my delivery?


Delivery Vehicles
A high percentage of our deliveries are hand delivered by a friendly driver in a small van but please be aware it coul be a long heavy goods vehicle weighing approximately 16.5 tonnes with a height of 14’ 3". Therefore it is the responsibility of the customer to ensure that such a vehicle has legal access to their property and inform us about any weight, height and parking restrictions as well as any difficult access points and unadopted roads. This is to help us deliver your order successfully and ensure that we have made arrangements for the appropriate size of delivery vehicle to be used. Failure to disclose this information may result in an aborted delivery and a delivery charge being levied. In order to prevent damage to our vehicles, unadopted roads will not be taken by delivery vehicles. Alternative routes must be provided by the customer.

Confirming Delivery Dates
For standard deliveries we will never arrange a delivery date without contacting and confirming the date with you first. Once your item(s) is ready for dispatch either we will contact you u in order to arrange a mutually suitable delivery date. This will be done by phone or email approx  1 – 3 days before your item is despatched.

For All Deliveries
Our delivery drivers will not remove existing pieces of furniture to help make room for newly delivered products. Likewise old pieces of furniture will not be taken away. The customer must take the responsibility of organising the removal and disposal of unwanted furniture. Some local councils may recycle unwanted furniture free of charge but please contact your local council for further details. The majority of our products will be delivered flat packed with the option of assembly for a charge of £20 + VAT. Unless pre-arranged, our deliverers will not assemble any orders even if requested to do so. To find out if your order will require installation or to get a quote for installation please email us at sales@aaofficefurniture.co.uk or call us on 01133 503888 and we will endeavour to respond quickly.

Damages: please check your AA Office Furniture order on receipt and if you see or suspect any damages to your order please indicate this when you sign for the delivery. If your order is damaged, we will replace any missing or broken parts where possible. 

Sometimes situations arise which are beyond our control. Therefore we recommend that you do not dispose of your old furniture or make arrangements for the installation of goods until you have received your new items and the new items have been checked for damage.
 
 
How do I return goods?
 
We always strive to ensure customer satisfaction and are 100% certain that you will be delighted with your furniture. However, if for whatever reason, you are unhappy with the product you have received, please call our customer services team on 0845 305 5599 or contact us at sales@aaofficefurniture.co.uk to discuss a solution. 

The customer has a 14 day 'cooling off' period from the day they receive their goods, in which time they should notify you that they wish to cancel their contract with you and a full refund be given, including any original delivery charges.

Should you wish to return your items, Please note: that the buyer is always responsible for the carriage costs involved in the return of goods – this cost is 15% of the RRP value of your goods returned and is the direct cost to us of recovering the item. This charge will be deducted from any refund processed. Transporting large goods carefully is expensive and we respectfully request that customers make themselves aware of these potential charges before purchasing.

If a refund is agreed by us, we will credit your card with the a full or partial refund within 30 days of us receiving the returned items back. In order for us to provide a refund, all goods must be with the original packaging. Please see our full terms and conditions on each site for further details.